Cancellation Policy

1. Company Information

This Cancellation Policy is provided by:

CODEGENIX LTD.
Academy House 11 Dunraven Place, Bridgend, Mid Glamorgan, United Kingdom, CF31 1JF
Company Number: 16808123
Email: support@catalystai.expert

2. How to Cancel a Service

Requests you have not paid for. Specialist suggestions you have not hired yet appear under Pending on your Mission Board (Dashboard → Tasks). Nothing is charged for them; use Withdraw on the card to remove one at any time.

To cancel an ongoing (paid) service:

• Use Request cancellation on the project card on your Mission Board, or contact support@catalystai.expert with your order reference
• Our team reviews each cancellation request and replies on the project card
• Credits are returned to your wallet immediately upon cancellation approval

3. What Happens to Your Credits

If a service is cancelled before completion, or a specialist fails to deliver:

• Full credit refund if no work has commenced
• Proportional credit refund based on work completed
• Option to request a cash refund of the returned credits (see the time limit below)
• Right to request a different specialist at no additional cost

Cash refunds of returned credits (rather than keeping them as wallet balance) follow the same eligibility, timeline, and process as any other refund: the request must be made within 14 days of the date you purchased the credits. There is no separate deadline counted from the cancellation. See our Refund Policy §3–4 for details.

4. Cancelling as a Specialist

If you are a specialist and need to cancel or withdraw from a task you have accepted, contact support@catalystai.expert as soon as possible so we can notify the buyer and process their credit return under §3 above. Repeated or late cancellations may affect your specialist standing per the Specialist Agreement §7 (Conduct and Quality).

5. Changes to This Policy

We may update this Cancellation Policy from time to time. Material changes will be communicated via email or prominent notice on our platform at least 30 days before taking effect.